Frequently asked questions

FSInsure is a fully digital insurer. You get an instant quote online, our AI underwriting engine assesses your risk, and you can activate cover in minutes — no paperwork, no call-centre queues.

Today you can cover your car, home contents, building and everyday devices. Business insurance is on the way.

Cover generally starts once your policy is active and the first premium is confirmed. Specific terms are set out in your policy schedule.

Our rating engine considers factors such as the item insured, its value, your location and your risk profile. We don't make firm price promises here — your personalised quote shows the detail.

Accurate information helps us price your cover fairly and ensures your claims are handled smoothly. Please answer honestly and completely.

Yes. You can adjust cover options and add-ons from your dashboard, subject to underwriting.

Log in, open a claim from your policy, describe what happened and upload supporting documents. Our triage engine assesses straightforward claims fast.

Use the emergency assistance option in your dashboard to request roadside help, a tow truck, a plumber, electrician, locksmith or security response, depending on your cover.

Simple, well-documented claims can be resolved quickly through automated triage. More complex claims are routed to a human assessor.

FSInsure operates within South Africa's regulatory framework as an authorised Financial Services Provider (FSP licence number to be displayed on policy documents).

We process your information in line with the Protection of Personal Information Act (POPIA). You control your consent and can request access to your data at any time.

Cover is placed with regulated underwriters and reinsurance partners. Details of the relevant insurer and UMA arrangements appear in your policy documents.