Claims
Claims that actually move
When something goes wrong, we make it as painless as possible. Submit your claim online, let our triage engine do the heavy lifting, and track every step in real time.
How it works
From claim to settlement
Log in & start a claim
Open the relevant policy from your dashboard and start a new claim.
Describe what happened
Tell us the what, when and where. Clear detail helps us assess faster.
Upload supporting documents
Add photos, quotes, reports or receipts to support your claim.
AI triage assesses it
Straightforward claims are fast-tracked; complex ones go to an assessor.
Settlement
Once approved, your settlement is processed and you're kept informed throughout.
What to do after an incident
- Make sure everyone is safe and seek medical help if needed
- Report theft, hijacking or accidents to SAPS and get a case number
- Take clear photos and note the date, time and circumstances
- Gather any third-party details, receipts or repair quotes
- Log your claim as soon as you reasonably can
We're here to help
Already a customer? Submit and manage your claims directly from your dashboard — no call-centre queues. Not sure where to start? Our team is a message away.
FAQ
Claims questions
How do I submit a claim?
Log in, open a claim from your policy, describe what happened and upload supporting documents. Our triage engine assesses straightforward claims fast.
What if I have an emergency?
Use the emergency assistance option in your dashboard to request roadside help, a tow truck, a plumber, electrician, locksmith or security response, depending on your cover.
How long do claims take?
Simple, well-documented claims can be resolved quickly through automated triage. More complex claims are routed to a human assessor.
Get covered in minutes
Get an instant quote online and activate cover the same day. No paperwork, no call-centre queues.